The digital study guide is delivered to the email address provided during checkout via a secure file delivery service called WeTransfer (typically at the same time that access to the online bonus members area is approved).

• Standard Delivery: Sent within 72 hours of purchase

• Expedited Delivery: Sent within 24 hours of purchase

Please check your inbox as well as your spam/junk folders for an email from WeTransfer containing your download link. Download links remain active for 7 days, so be sure to download your file as soon as possible.

If you do not download the guide before the link expires or lose the file, a replacement link may only be requested within 30 days of purchase. Requests made after 30 days will require a new purchase, so be sure to download and save your study guide to a secure location as soon as it’s received.

1. Make Sure Cookies Are Enabled
After clicking the study guide link sent to your email via WeTransfer, you'll be taken to a secure page with a download button. If you're clicking the button and the download doesn’t start, your browser could be blocking cookies. Cookies may be needed for authentication before the download can begin. Go to your browser settings and make sure cookies are enabled. Click here for instructions on how to enable cookies

2. Make Sure Your Download Link Has Not Expired
Download links remain active for 7 days from the time of purchase. As noted during checkout and in your email instructions, it’s important to download your guide as soon as possible. Replacement links can only be requested within 30 days of purchase, so be sure to download and save your file in a secure location. If more than 30 days have passed, a new purchase will be required to regain access.

To highlight text, add sticky notes, or interact with section progress charts, it's recommended to use Adobe Acrobat Reader—a free PDF viewer. Click here to download Adobe Acrobat Reader

For the best experience, use a laptop or desktop, as full functionality is typically best supported on those devices.

With Adobe Acrobat Reader and a compatible device, you can potentially:

• Highlight important text

• Add sticky note comments

• Interact with section progress checkboxes and score logs

• Save any of these changes for future reference

Note: As reminded during checkout, the demo guide should be tested on your device to confirm full functionality. Some devices (such as certain phones and tablets) may not support notes or annotation features. Adobe currently offers tools to make these changes, but software capabilities may change over time.

1. Make Sure the Full Processing Time Has Passed

Access to the Members Area is granted after your order has been processed and approved, which can take up to:

• 72 hours for Standard Delivery purchases

• 24 hours for Expedited Package purchases

Please do not contact support about login issues until the full processing time for your purchase option has passed. During this time, your order is still being processed. You will need to continue waiting for:

• Your study guide download link to be delivered via email

• Your bonus access to the online quiz area to be approved

2. Check for Typos

If you're seeing a red error message that says “The Email Address or Password You Entered Was Incorrect”, carefully check for typos. Even small issues (like an extra space, period, or misplaced character) can cause login errors. The system will deny access if the email address is incorrect or doesn't match an existing, active account.

3. Make Sure Cookies Are Enabled

If the page reloads after clicking "Log In" without any error message and you're not signed in, your browser may be blocking cookies. Cookies may be needed for authentication. Go to your browser settings and make sure cookies are enabled. Click here for instructions on how to enable cookies

4. Recover Your Password

If the password might have been forgotten, click the "Forgot Your Password?" link below the login form. Instructions for resetting your password will be sent via email. Please make sure to check your inbox and spam/junk folders.

5. Check If Your Bonus Access Has Expired

Bonus access is valid for one year from the date of purchase. Check your receipt to confirm whether your bonus access period has ended.

6. Try a Different Browser

Browser compatibility can vary. If issues persist, try signing in using a different internet browser. Google Chrome seems to work well when viewing and using the site. Click here to download Google Chrome

1. Check Your Email Address for Typos
If you're seeing a red error message that says “Invalid email ID”, carefully check for typos. Even small issues (like an extra space, period, or misplaced character) can cause errors. The system will deny access if the email address is incorrect.

2. Make Sure Cookies Are Enabled

If you're entering your email address, clicking the Start button, and the page reloads without starting the quiz (and no error message appears) your browser may be blocking cookies. Cookies can be needed for authentication. Go to your browser settings and make sure cookies are enabled. Click here for instructions on how to enable cookies

3. Use a Different Internet Browser

Browser compatibility can vary. If issues persist, try accessing the quiz or exam using a different internet browser. Google Chrome tends to work well when viewing and using the site. Click here to download Google Chrome